Do you have a call with your branch manager lined up? Here’s a rough outline of what you should say. Feel free to adapt it to your needs.

  1. For the most part, I am happy with the service I receive from your bank.
  2. However, I am very concerned about climate change because of (give a personal reason such as ‘my kids’/’family in Florida or the Philippines/global food supplies/biodiversity) and I recently saw the Banking on Climate Change Report 2020. Are you aware of this report? [Pause for response]
  3. The Banking on Climate Change Report shows that your bank has poured [ ] billion into the fossil fuel industry since the Paris Climate Accord.
  4. I can’t stand banking with a company that is doing so much damage to our planet. In April, I plan to close my account and move my money to the cleanest bank. Hopefully, your bank will release a strong and detailed climate plan and I will be able to stay.


TD recently released an ‘ambitious’ climate plan, which sounds quite good on the surface, but actually doesn’t give any details about how exactly TD plans to reduce emissions across its financing portfolios. You can read more about it here:

If you are not with TD, you should highlight that you saw TD’s plan and are thinking of moving your money there. Mention that there plan doesn’t meet all your needs but that it is the best among the big Canadian Banks.

If you are with TD, say that you were really excited when you first saw their plan but were quite disappointed when you dug into the details. “It doesn’t actually do anything.” And say you will be watching their first annual report very closely to see if it lays out concrete, short-term changes to their loans policies.